Legal

Refunds and cancellations

Last updated 31 October 2026

Services billed every 4 weeks

Social media packages, Instagram Growth, Influencer outreach, Ads management and Automation plans.

Cancel any time by emailing media@pikscape.com. You won't be charged again. We finish the cycle you've already paid for, and there's no refund for a cycle that has started. Automation plans have a minimum of 3 cycles before you can cancel.

The automation setup fee follows the one-off rule below: refundable in full before we start building, not after.

One-off services

Strategy, Brainstorming sessions, UGC, Graphic creation and Website builds.

If you cancel before we've started work, you get a full refund. Once work has started, we don't offer refunds, but any revisions listed for that service are still included.

If you're buying as a consumer

Depending on where you live, consumer law may give you extra rights. For example, consumers in the EU and UK can cancel within 14 days of purchase. If you ask us to start work within those 14 days and then cancel, you pay for the work done up to that point.

How to ask

Email media@pikscape.com with your name and what you bought. Refunds go back to the original payment method, usually within 5 to 10 working days.

The full terms are on our Terms of service page.